About durability

If you have considered purchasing an electric air pump, you may have seen reviews saying things like "It broke easily."

"Will it break soon after purchase?"
"Will it last a long time?"
"If it breaks, will you fix it?"

On this page, we would like to explain what efforts we make to ensure that you will enjoy using our products for a long time, and the support system we have in place in the event that your products do break down. We hope that this will help to alleviate some of the questions and concerns about durability that customers have in their reviews - these are the main concerns.

Uses a lithium-ion battery that is stable and long-lasting

Electric air pumps are powered by batteries.
In general, nickel-nickel batteries are widely used because they keep manufacturing costs low.

but,

- Short service life of 1 to 3 years
- The air pumping power is unstable and easily weakened

This disadvantage is thought to be one of the causes of early failure.
So, the smart air pump is

-Long service life of 3 to 6 years
-Compressor can be operated stably for a long time

High-quality lithium-ion batteries are used.
This will stabilize the air-pumping power and allow you to use it for approximately twice as long.

We develop our own parts to deliver stable high quality

We felt that in order to deliver high-quality products, we needed a system that would allow us to control quality in-house.

By developing and manufacturing parts in-house, we can immediately identify and correct any problems that arise during production, enabling us to provide customers with consistently high-quality products.
For this reason, we use parts that we have developed and manufactured in-house.

⚫︎List of parts developed to provide high quality to customers
- Air Compressor (China Patent)
- Chip (Patented in China)
- Air Hose (China Patent)
- Main unit case
-Electronic circuit board
- Software

moreover,
After assembly, each and every product is inspected twice, once at the manufacturing plant and once at a third-party institution.

However, if we do end up delivering a defective product, we will respond promptly using the support system below.

Quality assurance for peace of mind even for first-time buyers

Up to 2 years quality guarantee

If there is a problem within the warranty period from the date of purchase, we will promptly replace the product with a new one or provide a refund.

-If we determine that the product is defective, we will ship a warranty item the next day at the earliest.

-Even if the warranty period has expired, we will provide you with a special price.


30-day trial and money-back guarantee

We aim to ensure satisfaction for every customer who purchases a Smart Pump.
Therefore, if you are not satisfied with the product after using it, you can return it for any reason. (For more information on returns, click here .)

Attentive customer support

Our hope is that you will be able to use the product with peace of mind for a long time, not just after purchasing it. We have a thorough customer support system in place so that you can use the Smart Pump with peace of mind even after purchasing it. We have four types of support desks available so that anyone can easily contact us.

-Email
- LINE
-Official website inquiry form
-phone

We provide support 365 days a year via email and official LINE, so please feel free to contact us at any time (TEL is 10am-5pm weekdays).

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